At Raas, each piece is unique and is handcrafted with love and inspected for quality before dispatch. Due to the nature of handloom textiles, slight variations are a hallmark of handcrafted excellence and not considered defects. Thus, we do not provide return or exchange.

In the rare instance that you have received an incorrect order (wrong design or size as applicable), you may reach out to us at customercare@raasbyrashmi.com with the below details:

• Your order number
• Clear photos of the product highlighting the issue
• A brief description of the problem

 

If your request is approved, the refund amount will be credited back to your account or you may exchange it for another piece of your choice.